Suzy Malhotra When a high performer struggles after promotion, it's rarely a capability problem. It's an identity problem and it needs a different kind of support.
Suzy Malhotra If your senior team are waiting to be told rather than leading, the answer isn't in who you've hired. It's in the conditions you've built around them.
Suzy Malhotra If your senior team keeps bringing problems to your desk, the instinct is to blame them. The uncomfortable truth is that the system creating their dependency was probably built by you.
Suzy Malhotra Most agencies reward endurance. That's not resilience it's depletion with good PR. Here's what above-the-line resilience actually looks like, and why it's the commercial skill agencies most consistently underinvest in.