The Leadership Line

Executive Coaching & Consultancy Terms of Engagement

1. Parties

These Terms apply to all services provided by Suzy Malhotra, trading as Suzy Malhotra Coaching (“Consultant”) to the contracting organisation (“Client”).

Services may include, but are not limited to: executive coaching, leadership advisory, diagnostics, workshops, and strategic consultancy.

2. Scope of Services

The Consultant will deliver services as outlined in the agreed proposal, quotation, or invoice.

This may include:

1:1 executive coaching sessions

Leadership advisory and strategic input

Programme design or delivery

Follow-up materials or recommendations

All services are delivered with professional skill and care, aligned to the agreed scope.

Anything outside of this scope will be subject to separate agreement.

3. Fees & Payment Terms

Fees will be set out in the proposal or invoice.

Unless otherwise agreed, payment is due in advance of the first session .

All fees are quoted in GBP and are exclusive of VAT (if applicable).

Late payments may result in:

Suspension of services

Rescheduling of sessions

4. Scheduling & Delivery

Sessions will be scheduled in advance by mutual agreement.

The Client is responsible for ensuring availability of the participant(s).

Sessions will start and end at the agreed time.

If sessions overrun due to Client-side delays, additional time may be chargeable.

5. Cancellations & Rescheduling

For 1:1 executive coaching:

A minimum of 24 hours’ notice is required to cancel or reschedule

Less than 24 hours’ notice = session is chargeable in full

For workshops or retained consultancy:

Cancellation terms will be defined in the proposal

Deposits (if taken) are non-refundable

6. Client Responsibilities

The Client agrees to:

Ensure the participant is committed, prepared, and available

Provide relevant context or information where required

Support implementation of any agreed actions internally

7. Confidentiality

All coaching conversations are strictly confidential between the Consultant and the individual participant

No personal information will be shared with the organisation without explicit consent

The Consultant may share:

High-level themes

Observations or patterns (non-attributable)

Progress updates (where agreed)

Confidentiality may only be broken if:

There is a serious risk of harm

Disclosure is required by law

8. Intellectual Property

All materials, frameworks, tools, and methodologies (including The Leadership Line frameworks) remain the intellectual property of the Consultant.

The Client may:

Use materials internally for their organisation

The Client may not:

Reproduce, distribute, or commercialise materials

Incorporate frameworks into their own programmes or training

9. Professional Boundaries

Coaching is not therapy, counselling, or medical advice.

The Consultant:

Does not diagnose or treat mental health conditions

Works within the scope of leadership development and professional performance

The participant remains responsible for their own decisions, actions, and outcomes.

10. Outcomes & Disclaimer

The work is designed to support:

Leadership capability

Decision-making

Behavioural awareness

Commercial clarity

However:

No specific business, financial, or organisational outcomes are guaranteed

Results depend on individual and organisational implementation

11. Limitation of Liability

To the fullest extent permitted by law:

The Consultant is not liable for any indirect, consequential, or commercial losses

Total liability is limited to the fees paid for the services

12. Termination

Either party may terminate the engagement with two weeks minimum written notice.

Any sessions delivered are chargeable in full

Any scheduled sessions within the notice period may be chargeable

13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Acceptance

Engagement is confirmed by: Signed proposal, or

Written confirmation via email, or Payment of invoice

If you have any queries relating to these terms and conditions please contact

Suzanne Malhotra [email protected]